Frequently Asked Questions

F.A.Q

Chief Operating Officer - Branch of Student Affairs

Mrs. Cindy Dickman

cindy.dickman@touro.edu


  • Contact her:

    • To receive a Letter of Good Standing

    • To get reimbursed for a conference

    • To receive an excused absence

    • To request accommodations



Registrar - Ms. Kelly Degnan


  • Contact her to:

    • Obtain an enrollment verification letter

    • Verify your USMLE form

    • Send in your verification form (in pdf format)


  • When will I be registered for classes?

    • After you have submitted your immunization packet. Please note that this is not an instant process. It will take some time. You will receive a memo from the Registrar's office prior to your being registered.

  • Where can I order an official transcript?

    • Through the Touro Student Portal or click Here

  • Do I need to complete a FERPA?

    • No, it is not a requirement. If you do need to complete one, it can be done anytime.

  • Who should I contact for class rank?

    • Should be listed on your Canvas site under the Class Announcements course.



Bursar - Ms. Lin Zhang

Linzhang9@touro.edu


  • When is tuition due?

    • Tuition is due 10 days before the first day of the class.

  • What should I do after I have been registered for the semester?

    • Once registered you have the ability to access your account activity via TouchNet. TouchNet is Touro’s means of providing students 24 hours access to:

      • View or Print account activity

      • Make a payment

      • Add Authorize user to view or make a payment

      • Enroll in a Payment Plan for the semester

      • Sign up for E-refunds (Direct Deposit) of your financial aid refund disbursement

  • How do I make a payment?

    • Students can access TouchNet via the TouroOne portal to make a payment or set up payment plans online.

    • Authorized Users (Other than the student) can use their login credentials to log in Here

    • International Payments – Visit Touro College's Flywire payment site and follow Flywire's instructions to complete the payment.

    • For Third-Party payments, contact the Bursar's Office. Email tourocom-bursar@touro.edu

  • How do I check the status of my payment?

    • To access your student account, please visit TouchNet through the TouroOne Portal.

  • Where to get my 1098T form?

    • For any questions related to the 1098T forms, please contact the school’s helpdesk. Email help@touro.edu

  • How much refund of tuition can I get after withdrawing from all courses?

    • Before the first day of the semester: 100% of tuition

    • During the add/drop period: 100% of tuition

    • During the week following the add/drop period: 50% of tuition

    • After the week following the add/drop period: no refund

  • Do I have a hold on my account?

    • Log in to your TouroOne Portal account. Click the 'Registration' option from the left side navigation menu. Click 'holds' in the Registration Tools/Helpful Links portlet. A 'View Holds' page will open in a new browser.

  • Why do I have a hold on my account?

    • Any unpaid balances after the add/drop period will cause a hold. If you have a hold on your account, you may not be able to register for an upcoming term, view grades, order a copy of your transcript. Students must have all balances paid in full to clear their hold.

  • How do I request a diploma reprint online?

    • If you need a replacement Diploma, contact the registrar for the document.

    • Go to: Documents & Links, or email khemwattie.ramdhanny@touro.edu

    • All outstanding balances must be cleared before placing orders. The cost for diploma reprints is $40.00.

    • To pay online for the DO program, go here.

    • To pay for the MS program, go to here.

  • What is an emergency student relief grant?

    • On December 27, 2020, the President signed the Coronavirus Response and Relief Supplemental Appropriations Act, 2021 (CRRSAA). This new law provided the U.S. Department of Education (Department) funds to distribute to institutions of higher education in order to prevent, prepare for, and respond to coronavirus through the Higher Education Emergency Relief Fund (HEERF). The institutions that make up the Touro College & University System were awarded such funds to be used for financial aid grants to students and to defray expenses associated with coronavirus. This is a Grant from the federal government and does not need to be repaid.

  • How do I know if I am eligible for an Emergency Student Relief Grant?

    • Touro College and University System has created a calculator to prioritize grants to students demonstrating exceptional financial need, such as those who receive Federal Pell Grants, when awarding HEERF II grants. Students do not have to be eligible for or to receive Federal Pell Grants in order to receive HEERF II funds. These funds are available to students enrolled in the Spring 2021 semester.

  • How can I update my address at Touro?

    • Students can log in to the TouroOne Portal account > Click the 'Academic' tab from the navigation menu > Click "View/Update Personal Information.

    • Locate the 'Address' section of the Personal Information page. > Click the pencil button icon > Update all of the necessary fields, then Click 'Update' when finished.

  • Am I eligible to opt-out of the Touro COM-sponsored Student Health Insurance Plan?

    • Students are required to carry comprehensive health insurance. Before the start of the academic year, students can use the online HSAC linked portal to submit a waiver request. For details of the waiver process, go here.

  • Do I have to enroll in the Touro COM-sponsored Student Health Insurance Plan?

    • Yes, unless a submitted Waiver request meets requirements and is approved.

  • How do I enroll on a payment plan?

    • Login to the TouroOne portal using your portal credentials. Select the “Financial Services” tab on the top of the home page; select “TouchNet” in the Student Accounts box. On the TouchNet home screen, select “Payment Plan.” Please review and follow the instructions provided.

  • Where can I find more details?

    • Use your TouroOne credentials to log in. Go here, then search by topic or contact the Help-Desk at help@touro.edu


Financial Aid Office - Ms. Melba McDonald

melba.mcdonald2@touro.edu


  • Do I have to fill out the FAFSA every year?

    • Yes, if you plan to apply for federal aid (Direct Loans or Federal Work Study) a completed FAFSA is required.

  • How much am I entitled to?

    • The amount you can borrow depends on the program you are enrolled in and your academic year in school (1st, 2nd, 3rd, or 4th).

  • When will my aid be disbursed?

    • Your aid cannot be disbursed to the school more than 10 days prior to your class start. Students will receive their anticipated refunds usually within the first 2 weeks after classes have begun providing there are no holds on your account.

  • Is my parent’s income information required on my FAFSA?

    • No. You are considered independent for federal aid as a graduate student. However, parental income information may be required for other forms of aid (outside grants and scholarships).

  • Why do my federal loans come in for less than what I applied for?

    • Direct Federal Loans charges a loan origination fee for the processing of your loan. The fee is deducted from the top of your loan request you receive the difference. You must still pay back the full amount of the loan plus the fees. The loan origination fee is currently 1.057% for the Unsubsidized Loan and 4.228% for the Grad Plus Loan. The loan origination fee can change every October 1st.

  • What is the current interest rate?

    • The current interest rate is 4.30% for the Unsubsidized Loan and 5.30% for the Grad Plus Loan. The interest rate and increase, decrease or remain the same every July 1st.

  • I am an international student. Am I eligible for loans?

    • As an international student you are not eligible for federal loans. However, you can apply for private loans. Click here. Type in Touro College and select Osteopathic Medicine and Pharmacy. A list of lenders will come up and you can make your selection from there. Be aware you may need a cosigner.


IT Department

it-mid@touro.edu


  • How do I connect to the school Wi-Fi?

    • Connect your laptop and/or mobile device to the SSID “TouroCOM 802.1x” and sign in using your midmed domain credentials (these are separate from your TouroOne credentials and get setup during orientation week) – here is an in-depth guide.

  • How am I able to use the printers in the library?

    • You can print to the student printers using the student computers in the library, or use this guide to set up Wi-Fi printing from your laptop.

  • Does my computer meet the minimum requirements?



Library - Ms. Jennifer Santos

jennifer.santos9@touro.edu


  • Contact her:

    • If you cannot find an article

    • To get help with research and paper writing


  • Do we have Electronic access to Course texts?

  • What other materials does the Library provide?

    • We have access to thousands of Electronic Journals and E-Books as well as databases like Osmosis, Picmonic, UpToDate and more. These can Be located on the database list here.

  • Does the library offer scanning?

    • Yes. The Student Scanner is located in the 24 Hour Quiet Study Room. You simply log into the computer with your TouroOne Credentials and follow the prompts on the screen.

Counseling Services - Ms. Lenora Koffman

lenora.koffman2@touro.edu


  • How do I make an appointment to meet with Lenora for counseling?

    • The best way to make an appointment for counseling is to email Lenora directly, at Lenora.koffman2@touro.edu

  • What are some reasons students might seek counseling?

    • A few reasons students might seek counseling include feelings of stress or anxiety, depressive mood, or relationship issues.

  • When I meet for counseling, what is the cost, and is it confidential?

    • Counseling is free and confidential.

  • Do we meet in person for counseling?

    • Currently, all counseling is available via zoom meetings or phone sessions.


Graduate Learning Specialist - Ms. Hope Brennan

hope.brennan@touro.edu


  • Who can meet with the Graduate Learning Specialist?

    • The GLS is here to help all students improve their learning methods. Professional athletes use personal trainers, multi-millionaires use financial planners, and good students meet with learning specialists to analyze what's working and to change what's not.

  • Where can I learn more about the GLS?

    • Visit the GLS Canvas Page.

  • How do I book an appointment with the Learning Specialist?

    • Directly through the calendar link on the GLS Canvas Page or by sending an email to Hope Brennan. There is a calendar link in her signature as well.